When there is an issue, you want to speak to someone and get answers
Le problème
When a customer has a question about their order, FoodbyBox wanted to be able to provide answers. FoodbyBox needed a partner that provided transparency on the order status and a partner that responds to questions immediately.
La solution
The Bezos.ai dashboard provides you with complete order information which allows you to troubleshoot your customer queries without the need to speak to the warehouse. In case you still need to speak to a person, you have a dedicated account manager that you can contact.
Les résultats
The Bezos technology allows FoodbyBox to answer customer queries themselves, resulting in a 30% reduction in tickets
Bezos fast response time (<2h) frees up FoodbyBox's time and enables them to deliver a great customer experience
FOOD BY BOX
FoodbyBox is an online groceries company with 1000+ products from brands around the world. Toni, the founder, spent 10 years in supply chain at companies like Carrefour and Bollore before launching FoodbyBox.
Études de cas connexes
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Bezos.ai have freed up our time to focus on growth, This has allowed us to the significantly scale the business without having to hire more team members.
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Bezos.ai has been the best choice for our business. The company has been very flexible to our needs. The team is very professional, fast reacting and has been an absolute pleasure to work with.
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Bezos.ai are a partner that is an extension of our team, that can scale with us as we grow & solve our fulfilment challenges.
Ryan
Head of Ops at One Retail Group
Working with Bezos.ai means less fulfilment headaches & less stress. The only thing I need to do is go on the Bezos.ai platform and check the status of the orders
À propos de nous
Numéro d'enregistrement de la société
11956323
Bezos est une marque déposée au Royaume-Uni et dans l'UE.
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